PRIVACY POLICY

We are very committed to protecting the privacy and security of our customers and site visitors and respect how important your privacy is.

We use your information (Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number) in a number of different ways listed below:

  • To identify you when you visit our website or contact us so that your information is kept safe from fraudsters
  • To deliver your purchases
  • To send you order confirmations and updates
  • To send you any service updates
  • To ensure that promotions, offers, discounts schemes if you choose to participate in, are the most relevant to you
  • To better the shopping experience you have on our website and show the products you like faster
  • To keep you up to date with our products and service
  • We do not store your security codes when making a purchase, we keep a record of the financial transactions to take payment and give refunds and also for tax issues
  • To provide customer service and support
  • Purchase history and save items information to help you keep track of the items you like and inform you about product updates (availability, sizes etc)

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

We may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to our website. We do not sell or share your data with third parties. However, we share your data with the following parties as an essential part of being able to provide our services to you

  • Different departments within our company (stock management, logistics etc)
  • Companies responsible to deliver the purchases to you such as, payment service providers, order packers, and courier service companies
  • Service providers that help us run our business such as marketing agencies, advertising partners
  • If necessary to law enforcement & credit reference agencies to help us prevent and tackle fraud
  • If you have granted us permission we’ll send you marketing messages, online adverts, emails, to keep you updated regarding our products and services.
  • Visitor comments may be checked through an automated spam detection service.

HOW LONG WE RETAIN YOUR DATA

We’ll hold on to your information for as long as you continue to be our customer and for as long as we are required to keep it to ensure we meet our legal requirements. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

COOKIES

Cookies are data files that can hold small amounts of info and are stored on your device (computer, smartphone etc) when you first visit a website.

We use cookies when you visit our website, but you can control these through your browser settings.

We use the following types of cookies

(1) Site functionality– to allow you to navigate the site and use features, such as “Add to Cart” and “Wishlist”.

(2) Site analytics cookies – for us to measure and analyze how customers use the site, so that we improve its functionality and your shopping experience.

(3) Customer preference cookies – to remember your preferences so we can make your shopping experience better and more relevant to you

(4) Targeting or advertising cookies – to deliver relevant advertising messages to you and help us measure the effectiveness of our marketing campaigns.

We use the above types of cookies for the reasons below:

  • essential operations, such as site navigation
  • to allow you to add items to your shopping cart or to your wishlist
  • to analyze visitors and behaviors, such as frequently visited pages
  • assess the performance of our advertising campaigns, offers etc
  • to deliver relevant advertising messages to you

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year.